Privacy Policy of SKRMART
At SKRMART, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information from you in the following ways:
- Account Registration: When you create an account with us, we collect your name, email address, phone number, and password.
- Purchases: When you make a purchase, we collect billing and shipping information, including your address, phone number, and payment details.
- Cookies: We use cookies and similar technologies to collect information about your interactions with our website, such as browsing behaviour, preferences, and language settings.
- Contact Forms & Communications: If you contact us via email, live chat, or other communication methods, we may collect your name, email address, and the content of your message.
- Surveys & Feedback: Occasionally, we may ask for your input through surveys, product reviews, or feedback forms. The information you provide is voluntary and may include personal data.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Fulfilment: To process and deliver your orders, manage payments, and provide customer support.
- Account Management: To create and maintain your account, enable login functionality, and keep your account information up to date.
- Personalization: To enhance your shopping experience by recommending products based on your preferences and past browsing or purchase behaviour.
- Marketing & Communications: To send promotional emails, newsletters, special offers, and product recommendations (you can opt out at any time).
- Customer Support: To respond to your inquiries, resolve issues, and provide support regarding your orders or products.
- Security: To monitor and protect our website and your personal data from unauthorized access, fraud, or illegal activity.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Protect Your Information
We take your privacy seriously and have implemented a range of security measures to protect your personal information:
- SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that your sensitive information, such as payment details and personal data, is transmitted securely.
- Payment Security: We do not store your full credit card details. All payments are processed through secure, third-party payment gateways (such as PayPal, Stripe, etc.) that are PCI DSS compliant.
- Data Access Control: Only authorized personnel have access to personal data necessary to perform their job functions (e.g., processing orders, customer service).
- Regular Security Audits: We conduct regular security assessments and updates to ensure that our website and systems are protected against vulnerabilities.
4. Sharing Your Information
We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, delivery companies, and email marketing platforms. These service providers are only allowed to use your data for the specific services they provide to us and are required to keep your information secure.
- Legal Requirements: We may disclose your personal information if required by law or in response to legal requests from government authorities, courts, or regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your experience and gather analytical data. Cookies are small text files stored on your device that allow us to remember your preferences, track browsing behaviour, and personalize your shopping experience.
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect your ability to use some features of our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Update: You can access, update, or correct your personal information at any time by logging into your account or contacting us.
- Delete or Restrict Processing: You may request that we delete or restrict the processing of your personal data, subject to certain legal limitations.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters from us, you can opt out by clicking the “unsubscribe” link in any email you receive or by contacting us directly.
- Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.
- Withdraw Consent: If we rely on your consent for processing your data, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at support@skrmart.com, skrmart27@gmail.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example, we retain order information for accounting and legal purposes, even after an order is completed. If you request that we delete your data, we will do so unless we are required to keep it for legal or business reasons.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or a prominent notice on our website. The updated policy will be effective as soon as it is posted, and your continued use of our website after that time will signify your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
SKRMART
Email:support@skrmart.com,skrmart27@gmail.com,
Phone: +918870522960
Address: No:2222, Amurutheeshwara Nagara, Belawadi, Mysore, Karnataka-570018